FAQs

What parcel delivery services do you offer?

We provide reliable and affordable parcel delivery services between Ireland, Northern Ireland, and Mainland UK. Our door-to-door courier service allows customers to send parcels quickly and securely across these regions. International parcel delivery services will be available soon.

Where do you deliver?

We currently ship parcels between Ireland, Northern Ireland, and Mainland UK. This includes cross-border delivery and UK mainland courier services. International shipping is coming soon.

Can I send a parcel from Ireland to the UK?

Yes. You can send a parcel from Ireland to Mainland UK or Northern Ireland using our online booking system. We offer competitive courier rates and fast transit times.

Do you offer parcel delivery from the UK to Ireland?

Yes. Our service supports parcel delivery between Mainland UK, Northern Ireland, and Ireland in both directions.

Is this a door-to-door courier service?

Yes. Our parcel delivery service includes convenient door-to-door collection and delivery, making it easy to ship parcels between Ireland and the UK.

Will you offer international shipping?

Yes. We plan to expand our courier services to include international parcel delivery in the near future.

How do I book a parcel delivery?

You can book parcel delivery online by entering your parcel size, weight, and collection and delivery addresses. Our system provides instant quotes for courier services between Ireland and the UK.

How much does it cost to send a parcel to the UK?

Parcel delivery costs depend on weight, dimensions, collection location, and delivery destination. You can get an instant quote online for accurate pricing.

What affects the price of shipping?

Shipping costs are based on parcel size, weight, delivery speed, and route (e.g., Ireland to UK, UK to Ireland, or Northern Ireland delivery). Accurate parcel details help avoid additional courier surcharges.

How do I pay for my parcel delivery?

Payment is made securely online at the time of booking using the available payment methods shown at checkout.

Can I amend or cancel my parcel booking?

Changes or cancellations may be possible depending on the shipment status. Please contact customer support as soon as possible if you need assistance.

Are there extra charges for incorrect parcel weight or size?

Yes. If your parcel exceeds the declared dimensions or weight, additional courier fees may apply. Always measure and weigh your parcel accurately before booking.

Do you provide boxes or packaging materials?

No. Customers must supply their own packaging when sending parcels between Ireland and the UK.

How should I package my parcel for UK delivery?

Use a strong, double-walled cardboard box with protective materials such as bubble wrap or packing paper. Parcels must be securely sealed and suitable for courier transport.

Can I ship items in plastic bags or suitcases?

We recommend using sturdy cardboard boxes only. Bags, storage containers, and suitcases may not be accepted by the courier network.

Are there prohibited items I cannot send?

Yes. Certain goods, including hazardous materials, dangerous items, and restricted products, cannot be shipped. Please review our prohibited items policy before booking your parcel delivery.

What happens if my parcel is not packaged properly?

Poor packaging may result in refused collection, delays, or loss of compensation eligibility in case of damage. Proper packaging is essential for safe parcel delivery.

When will my parcel be collected?

Collection dates are selected during booking. While couriers aim to collect on the chosen date, exact time slots cannot always be guaranteed.

Does someone need to be present for parcel collection?

Yes. Someone should be available at the collection address to hand over the parcel unless alternative arrangements are confirmed.

How long does delivery take between Ireland and the UK?

Delivery times vary depending on the selected courier service and destination. Estimated transit times for Ireland–UK parcel delivery are shown at booking.

What if the courier misses my collection?

If your parcel collection is missed, please contact our support team with your booking reference so we can assist promptly.

Can I send multiple parcels in one order?

Yes. You can book multiple parcels in one shipment, provided each parcel’s weight and dimensions are entered accurately.

How do I track my parcel delivery?

Once your parcel is collected, tracking details will be provided so you can monitor your shipment from Ireland to the UK (or vice versa) in real time.

What should I do if my parcel delivery is delayed?

If your parcel has not arrived within the estimated delivery timeframe, contact customer support with your tracking number for assistance.

What happens if my parcel is lost or damaged?

In the unlikely event of loss or damage, notify us as soon as possible. We will guide you through the courier claims process in line with our terms and conditions.

How do I contact customer service?

You can reach our support team through the contact options listed on our website. Please include your booking reference for faster assistance.

Do you offer parcel protection or compensation cover?

Compensation options may be available depending on the courier service selected. Full details are shown during booking.

Where can I read your terms and conditions?

Our full terms and conditions, including liability information and prohibited items, are available on our website.

Can you ship any item?

Please see our lists of Prohibited items