Website Accessibility Policy

Our Commitment

At MyParcels, we are dedicated to ensuring our website is accessible to all users, including those with disabilities, in line with the Equality Act 2010 and the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. We strive to provide an inclusive digital experience, enabling everyone to access our online services, with ease and confidence.

Scope

This policy applies to the website www.myparcels.com and any associated web applications or digital platforms we operate. It covers all content, including text, images, forms, and interactive features, and extends to users accessing our site via desktop, mobile, or assistive technologies.

Accessibility Standards

We aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, the recognised standard for web accessibility. This includes:

• Perceivable: Ensuring content is available to all senses (e.g., text alternatives for images, captions for videos).

• Operable: Making navigation and interactions user-friendly (e.g., keyboard accessibility, clear links).

• Understandable: Using clear language and predictable functionality (e.g., simple forms for orders).

• Robust: Ensuring compatibility with assistive technologies (e.g., screen readers like JAWS or VoiceOver).

Measures Taken

We have implemented the following to enhance accessibility:

• Regular audits using tools like WAVE and axe to identify and fix accessibility issues.

• Alt text for all images, ensuring screen readers can describe visuals (e.g., product images).

• Keyboard-navigable menus and forms, critical for users with motor impairments.

• High-contrast design and adjustable text sizes for users with visual impairments.

• Clear error messages in forms (e.g., prescription uploads) to assist users with cognitive disabilities.

• Training for our web development team on WCAG 2.1 and inclusive design principles.

Ongoing Improvements

We are committed to continuous improvement:

• Annual Reviews: We conduct accessibility audits annually or after major site updates, with results published in our Accessibility Statement.

• User Feedback: We welcome input on accessibility barriers—contact us at.

• Third-Party Content: Where we use external providers (e.g., payment gateways), we encourage them to meet WCAG 2.1, though some elements may be beyond our control.

Accessibility Statement

Our Accessibility Statement details our compliance status, known issues, and plans for resolution, as required by the 2018 Regulations. It is updated regularly and available on our website.

Limitations and Exemptions

While we strive for full compliance, some legacy content or third-party integrations may not yet meet WCAG 2.1 Level AA. We are working to address these, and any exemptions (e.g., disproportionate burden) will be noted in our Accessibility Statement, per UK law.

Feedback and Complaints

If you encounter accessibility issues, please contact us:

We aim to respond within 5 working days. If dissatisfied, you can escalate to the Equality and Human Rights Commission (EHRC) via Equality Human Rights.

Legal Compliance

This policy aligns with:

• Equality Act 2010, ensuring non-discrimination for disabled users.

• Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018, applicable to private entities with public-facing services.

Contact

For questions about this policy, contact us. We’re here to make your experience with MyParcels inclusive and seamless!